AU King Flooring
(“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit aukkingflooring.com (the “Website”) or contact us.
This policy is intended to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
1) Who we are
Business name: AU King Flooring
Legal entity (if different): AU KING FLOORING PTY LTD
ABN (if applicable): 89 638 996 308
Service area: Melbourne, Victoria, Australia
2) What personal information we collect
We may collect personal information including:
- Name
- Phone number
- Email address
- Address or suburb (for quoting and service availability)
- Details about your flooring request (product type, measurements, photos you provide, timeline, budget)
- Any information you include in messages, emails, or quote requests
We may also collect limited technical information when you use the Website:
- IP address
- Browser type and device information
- Pages viewed and time spent on the site
- Referral source (how you found our site)
3) How we collect personal information
We collect information when you:
- Submit an enquiry or quote request via our Website forms
- Call, email, message, or contact us through social media
- Provide details in person or over the phone
- Use the Website, including via cookies and analytics tools
4) Why we collect, use, and store personal information
We collect and use personal information to:
- Respond to enquiries and provide quotes
- Supply and install flooring services
- Schedule site visits and communicate about your job
- Improve our services and customer experience
- Maintain internal records and business operations
- Meet legal, regulatory, or insurance obligations
5) Cookies, analytics, and website tracking
Our Website may use cookies and similar technologies to improve functionality and understand how visitors use the Website.
We may use analytics services (for example, Google Analytics) to measure traffic and usage patterns. These tools may collect information such as your IP address, device, and browsing behaviour on our site.
You can control cookies through your browser settings. Disabling cookies may affect parts of the Website.
6) Instagram and social media features
If we embed an Instagram feed or social media content on the Website, that content may load from third-party platforms (such as Meta/Instagram). Those platforms may collect data about your interaction with embedded content (for example, whether you viewed or clicked it), subject to their own privacy policies and cookie settings.
7) When we disclose personal information
We do not sell your personal information.
We may disclose personal information to trusted third parties only when necessary to run our business or deliver services, such as:
- Website hosting and IT providers
- Email, phone, and communications providers
- Accounting, legal, or professional advisers
- Contractors or suppliers involved in fulfilling your flooring job (only what is necessary)
- Payment processors (if you pay a deposit or invoice online)
- Government or regulators, where required by law
8) Overseas disclosure
Some third-party service providers (such as website hosting, analytics, email tools, or social media platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect your information.
9) Security of your personal information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure systems, access controls, and limiting who can access customer information.
No method of transmission or storage is 100% secure. If you believe your information has been compromised, please contact us.
10) How long we keep your information
We keep personal information only for as long as needed to:
- Provide services and support
- Maintain records for business, tax, warranty, or legal requirements
- Resolve disputes or enforce agreements
11) Accessing and correcting your information
You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, or misleading.
To request access or correction, contact us using the details below.
12) Marketing communications
We may contact you about your enquiry or services. If we ever send marketing messages, you can opt out at any time by using the unsubscribe option (if provided) or by contacting us.
13) Third-party websites
Our Website may contain links to external websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies.
14) Complaints
If you have a privacy complaint, contact us and we will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
15) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our Website.
Last updated: 10/02/2026